<ol> <li>Email <a href="mailto:help@vochlea.co.uk" target="_blank">help@vochlea.co.uk</a> to confirm the issue and arrange a repair or replacement.</li> <li>Package up the microphone, ideally in the original box. Include the USB cable and a slip of paper with the registered product email address.</li> <li>Send us the faulty goods. We’ll let you know which address to use over email. (The Covid-19 pandemic has meant our engineers aren’t always in the office)</li> <li>Delivery must be pre-paid by the returning customer and on receipt of the faulty goods will be reimbursed.</li> <li>We send you a replacement</li> </ol>

If you are ordering to the United Kingdom your purchase will be sent via Royal Mail using their tracked 48-hour courier service. The dispatch date is typically same day or next working day. For orders placed outside of the U.K. we ship by international courier. Delivery times vary depending on geography. Typically, deliveries to Europe take 5-7 days and 7-10 days to the U.S. Please note that the current outbreak of Covid-19 has the potential to impact delivery services. Postal service disruption varies by country. We are currently processing shipments as normal, however a few select countries have placed restrictions on incoming goods. If in doubt please get in touch. All our shipments include a delivery tracking number.

<ul> <li>This warranty applies only to a new product sold through an authorised channel.</li> <li>Any attempt to repair, service, or alter the product in any way voids this warranty.</li> <li>This warranty does not apply in the event of accident, abuse, misuse, liquid contact, unauthorised repair, tampering, modification, or damage from other external sources.</li> <li>This warranty does not extend to any other equipment to which this product may be attached or connected.</li> </ul>

Having problems with your Dubler Microphone? In most cases it’s likely that settings in your operating system or DAW are preventing the microphone from working to its full potential. The first thing to do is contact support at <a href="mailto:help@vochlea.co.uk">help@vochlea.co.uk</a> so we can help identify the origin of the issue. If it turns out the problem is being caused by a faulty microphone Vochlea Music will either repair or replace, at its discretion, products showing factory defects during the warranty period. The warranty period for the Dubler microphone is 12 months from receipt of goods and is subject to the following conditions:

For purchases made through the Vochlea online store we offer a 30-day return policy. Dubler Studio Kit not for you? No problem. You’re welcome to return the item in exchange for a full refund, provided that the following criteria are met. To request a refund please follow these steps: 1. Complete <a href="https://vochlea.com/returns-form">this form</a> within 30 days of receiving the product. Requests made after this point will not be honoured. We’re here to help! If you’re dissatisfied with the product we’ll gladly offer one-on-one support to try and improve your experience. This is optional but should you choose to accept our help, and still find you are not satisfied with the product, it won’t affect your right to return. We will continue to proceed with the refund as requested. 2. Package up the microphone in the original box. Include the USB cable and a slip of paper with the email address the product is registered to. To qualify for a refund the item needs to be returned to us in ‘as-new’ condition. We reserve the right to decline a refund in the case of a used or damaged return. 3. Send the goods to our returns address. (Due to the current outbreak of Covid-19 you’ll be updated over email with the appropriate address once you have completed the returns form). Please remember to include your name on the box and make it clear in any customs form that this is a return of goods. Delivery must be paid for by the returning customer. To qualify for a refund the item should be received within 14 days of the request. 4. Once the product is received, and condition confirmed, we will issue a full refund for the original transaction (item + shipping). Return shipping will not be reimbursed.
<ul> <li>You notify us of your refund request within 30 days of receiving the item.</li> <li>Returns are received within 14 days of the return request.</li> <li>The goods to be returned are received 'as-new' and undamaged.</li> </ul>

Our shipping costs are as follows: Please note for purchases from outside of the EU: additional local taxes may still apply and be charged on delivery.

Any other queries? &nbsp; Please <a href="https://vochlea.com/contact">contact us</a> or email us at <a href="mailto:info@vochlea.co.uk">info@vochlea.co.uk</a>

To return a faulty microphone follow these steps:

We currently ship to the following countries:

<ul> <li>United Kingdom</li> <li>EEC Countries (Countries in the European Economic Area)</li> <li>United States of America</li> <li>Canada</li> <li>Australia</li> <li>New Zealand</li> </ul>

<ul> <li>United Kingdom — £5</li> <li>EEC Countries (Countries in the European Economic Area) — £10</li> <li>United States of America — £12</li> <li>Canada — £12</li> <li>Australia — £14</li> <li>New Zealand — £14</li> </ul>

All orders (both domestic and international) are sent via tracked delivery and eligible for our 30-day return policy. Please note for purchases from outside of the EU: additional local taxes may still apply and be charged on delivery.