Shipping & Returns

All orders (both domestic and international) are sent via tracked delivery and eligible for our 30-day return policy.

Please note for purchases from outside of the UK or EU: additional local taxes may still apply and be charged on delivery.

Countries we deliver to

We currently ship to the following countries:

  • United Kingdom

  • United States of America

  • Canada

  • Australia

  • New Zealand

  • EEC Countries (Countries in the European Economic Area)

How long does delivery take?

If you are ordering to the United Kingdom your purchase will be sent via Royal Mail using their tracked 48-hour courier service. The dispatch date is typically same day or next working day.

For orders placed outside of the U.K. we ship by international courier. Delivery times vary depending on geography. Typically, deliveries to Germany takes 2-3 days, the rest of Europe takes 5-7 days and 7-10 days to the U.S.

Please note that the current outbreak of Covid-19 has the potential to impact delivery services. Postal service disruption varies by country. We are currently processing shipments as normal, however a few select countries have placed restrictions on incoming goods. If in doubt please get in touch. All our shipments include a delivery tracking number.

How much does delivery cost?

Our shipping costs are as follows:

  • United Kingdom — £5

  • Germany - £5

  • EEC Countries (Countries in the European Economic Area) — £10 - £15 

  • United States of America — £12

  • Canada — £12

  • Australia — £14

  • New Zealand — £14

Please note for purchases from outside of the EU: additional local taxes may still apply and be charged on delivery.

30-day return policy

For purchases made through the Vochlea online store we offer a 30-day return policy. Dubler Studio Kit not for you? No problem. You’re welcome to return the item in exchange for a full refund, provided that the following criteria are met.

  • You notify us of your refund request within 30 days of placing your order.

  • Returns are received within 14 days of the return request.

  • The goods to be returned are received 'as-new' and undamaged.

  • The serial code card is included as part of the return.

To request a refund, login to your Vochlea account here and follow the steps in the Returns section. Please note that we are not responsible for return shipping costs.

Returning faulty items

Having problems with your Dubler Microphone?

In most cases it’s likely that settings in your operating system or DAW are preventing the microphone from working to its full potential. The first thing to do is contact support at help@vochlea.co.uk so we can help identify the origin of the issue.

If it turns out the problem is being caused by a faulty microphone Vochlea Music will either repair or replace, at its discretion, products showing factory defects during the warranty period. The warranty period for the Dubler microphone is 12 months from receipt of goods and is subject to the following conditions:

  • This warranty applies only to a new product sold through an authorised channel.

  • Any attempt to repair, service, or alter the product in any way voids this warranty.

  • This warranty does not apply in the event of accident, abuse, misuse, liquid contact, unauthorised repair, tampering, modification, or damage from other external sources.

  • This warranty does not extend to any other equipment to which this product may be attached or connected.

To return a faulty microphone follow these steps:

  1. Email help@vochlea.co.uk to confirm the issue and arrange a repair or replacement.

  2. Package up the microphone, ideally in the original box. Include the USB cable and a slip of paper with the registered product email address.

  3. Send us the faulty goods. We’ll let you know which address to use over email. (The Covid-19 pandemic has meant our engineers aren’t always in the office)

  4. Delivery must be pre-paid by the returning customer and on receipt of the faulty goods will be reimbursed.

  5. We send you a replacement

Contact us

Any other queries?
 
Please contact us.