Terms & Conditions

[Terms and Conditions: Last Updated 11th August 2020]

1. Terms of Service

Our website and products are governed by certain terms of service. By using our website or products you are agreeing to our End-User Licence Agreement and our Privacy Policy. Both these policies may be updated from time to time.

Privacy Policy

We are committed to respecting your privacy and protecting your data. As part of that commitment we aim to ensure full transparency of our data handling practices and of the ways in which you can control your information. In our Privacy Policy we explain how your personal data is collected, held and managed both on our website and in our products. Our Cookies Policy is included as part of this section.

[Click here to read our full Privacy Policy]

End-User Licence Agreement

The End-User Licence Agreement details the terms of use that each and every user must abide by in order to use the Dubler software and our web services.

[Click here to read our full End-User Licence Agreement]

2. Our Online Shop

Our store is located at vochlea.com. Shopify provides the underlying e-commerce platform that allows us to sell our products and services to you. Please be aware that Third Party Sales Locations such as Shopify may be governed by additional terms of use agreements.

Fees, Payment and Purchases

The Vochlea Shop will calculate the combined price for the product(s) you are purchasing and the associated delivery in GBP (£). If your local currency is not GBP then the exchange rate applied is controlled and governed by your payment processor not Vochlea Music.

Please note:

  • For purchases from inside the EU: the necessary VAT is already included in the purchase price.

  • For purchases from outside of the EU: additional local taxes may still apply and be charged on delivery. Payment of these taxes is solely your responsibility and are not included in the original purchase price.

  • To use the Dubler Studio Kit you need to agree to the End-User Licence Agreement (EULA) for the Dubler software. You can read the EULA in advance of a purchase here.

The Vochlea Shop currently accepts many major credit cards, including Visa and Mastercard. We also support PayPal.

Prices for our products are subject to change and we reserve the right at any time to modify or discontinue our products and services without notice.

3. Shipping and Returns

All orders (both domestic and international) are sent via tracked delivery and eligible for our 30-day return policy.

[Click here to find out more about countries we ship to and our return policy]

Please note for purchases from outside of the UK: additional local taxes may still applyand be charged on delivery.

4. Return of faulty items

Having problems with your Dubler Microphone?

In most cases it’s likely that settings in your operating system or DAW are preventing the microphone from working to its full potential. The first thing to do is contact support at help@vochlea.co.uk so we can help identify the origin of the issue.

If it turns out the problem is being caused by a faulty microphone Vochlea Music will either repair or replace, at its discretion, products showing factory defects during the warranty period. The warranty period for the Dubler microphone is 12 months from receipt of goods (subject to conditions).

[Click here to find out more about the process for returning faulty items]

5. Contact Us

Support

Having issues using the Dubler Studio Kit?

  • Find our help pages and knowledge base here

  • Visit our Forum and join the community here

  • Or contact us here

Social

Follow us, share content and join the community Don’t forget to tag us in any content you share! @vochlea #DublerStudioKit
Any other queries?

Got a question that hasn’t been answered? Please contact us.